FAQs

 How Do I Order Tickets?

Save Money! Buy in Advance Online!

Note: Online ticket sales for the 2017 Summer Season start April 3.

You’ll receive an email with your print-at-home tickets.  Buy your tickets anytime prior to the day of the event and save an additional fee of $4.00 per ticket (see At the Box Office or Gate below for details about this charge). To view the Festival’s privacy and security policy, click here.

By Telephone

(540) 459-3396 9:30 a.m. to 4:30 p.m., Monday – Friday.  Credit cards accepted.  Telephone orders will pay an additional $6.00 per order processing fee.

At the Festival Office

Orders submitted in person at the festival office in Woodstock are also subject to a $6.00 per order processing fee.

At the Box Office or Gate

The Washington House, next to the pavilion, in Orkney Springs, Va., on concert days only. Tickets are $4 more each if purchased on the day of the concert or at the gate.  Tickets are available at the gate as space permits.  Save money! Buy in advance, online!

Discounts

Pick Six Discount
Share Valuable Music Fun with your friends and family when you purchase a SVMF Music Package. Every time you purchase 6-20 tickets, in any combination of your choice, you save $2 on each ticket purchased. This is a great way to show your friends and family what the Music Festival is all about! Remember to order these tickets early because discounts are not available on the day of the show! Find instructions on how to apply the discount here.

Group Discounts
The Festival offers special group discounts for all concerts to groups of more than 20. Superb entertainment for motor coach tours, church groups, family reunions, youth organizations or neighborhood and community groups. Contact the Festival office for all the details on our group discounts and policies (540)459-3396.

Additional Ticket Fees

There is a minimal fee of $3.00 per ticket, regardless of whether you buy your tickets online, by phone, in person at the festival office or at the gate.

ADA Seating

ADA seating is available through online and phone ordering. Feel free to contact the Festival office at 540-459-3396 with questions or requests for special accommodations.

Refund and Exchange Policy

Concerts are held rain or shine. All sales are final. There are no refunds or exchanges due to weather or for any other reason, except for lawn ticket holders who want to upgrade to pavilion seats for the same concert. Additional fees will apply.

Other FAQs

What is your venue like?

The Shenandoah Valley Music Festival is held in an outdoor pavilion on the grounds of Shrine Mont in beautiful Orkney Springs, Va. Shrine Mont is a former 19th century resort, listed in the National Register of Historic Places. It sits at the foot of Great North Mountain and is completely surrounded by gorgeous mountain views! Overnight accommodations are available. If you are considering an overnight stay, SVMF has partnered with Shrine Mont to offer concert patrons a Music Lovers Weekend Getaway Package. The package deal includes discounts on concert tickets and overnight stays at Shrine Mont.

What happens if it rains the evening of a concert?

Shenandoah Valley Music Festival concerts are held rain (including downpours) or shine. If you purchased lawn tickets, you may be able to upgrade them to the pavilion, space permitting. Or you may want to bring your raincoat, an umbrella or maybe even a tarp and sit on the lawn anyway! Lots of people do it. Rain should never stop you from enjoying an evening of sensational music!

What should I bring to sit on if I have lawn tickets?

Blankets, low beach chairs and standard lawn chairs are all welcome. The lawn area is divided into three sections — blankets in the front, low chairs in the middle and standard lawn chairs in the back.

 Is there food available on site?

Shrine Mont’s dining room is open for service in the early evenings, before concerts begin. A different menu is offered every day. Reservations are required. To make reservations or to inquire about the menu, call (540) 856-2141.

Shaffer’s Barbecue, Catering and Deli sells pork and chicken barbecue and other types of sandwiches, wraps, salads and beverages.

Ice cream and baked good are also sold on site.

And you are always welcome to bring your own food.  Even if you have pavilion tickets, you may picnic on the lawn before the concert, then move into your pavilion seats once the concert begins. We ask all pavilion ticket holders picnicking on the lawn to pack up their chairs, coolers and blankets at the start of the concert and move them to a place along the fence or to the side, so those with lawn tickets can find a place to sit.

Where do I park and how much does it cost?

Festival parking is free and is available on designated areas around the historic hotel. We ask that groups arriving by bus provide us advance notice of their estimated time of arrival.

 Is the Festival’s venue handicapped accessible?

Parking for disabled patrons is available and disabled patrons can be dropped off very close to the concert area. Patrons in wheelchairs can be seated on the center aisle in the pavilion for their convenience. (Limited disabled seating is available, please let us know in advance.) A restroom is also on site.

Is it possible to get a refund or to exchange my tickets for another concert?

The Festival is unable, under any circumstances, to give you a refund or allow you to exchange your tickets. If you absolutely cannot attend a concert for which you have already purchased tickets, we suggest that you give them to someone else. If you are unable to give them away, let the Festival office know in advance, and we can count the money you spent on the tickets as a donation to the Festival, and you will receive tax credit.

Can I bring my pet to the Festival?

Pets are not allowed in the concert area. Patrons assisted by service dogs should check with gate personnel upon entering.

Can I smoke during the concert?

Smoking, vaping, or the use of any electronic smoking device  is not allowed in the concert area.

“Why can’t people get in before the posted time of gate opening?

We need to keep the gates closed until the posted opening time because  the performers, staff and technical crew are still prepping for the concert and can get around more quickly and readily when the venue is empty.

“Why are the ticket prices so high?”

We try our best to keep ticket prices as low as possible. The ticket price is based on the cost of the artist and the cost of producing the concert. Great, quality music costs money and our ticket income only covers only 50 percent of what it takes to run the Festival each year. As a nonprofit, we rely on grants and donations to fund the rest.

“I like to meet the artists after the show. Is it possible to attend a meet and greet with them?”

SVMF will only schedule official meet and greets at the performer’s request. Official meet and greets will be publicized and listed along with ticket information on our website.

Get Directions to Our Venue


@ShenValleyMusic
#ShenValleyMusic

Join our Mailing List

SVMF 09 Logo Click on our logo and fill out the form, so you can get updates on upcoming concerts and events.