FAQs

What is your venue like?

The Shenandoah Valley Music Festival is held in an outdoor pavilion on the grounds of Shrine Mont in beautiful Orkney Springs, Va. Shrine Mont is a former 19th century resort, listed in the National Register of Historic Places. It sits at the foot of Great North Mountain and is completely surrounded by gorgeous mountain views! Overnight accommodations are available. If you are considering an overnight stay, SVMF has partnered with Shrine Mont to offer concert patrons a Music Lovers Weekend Getaway Package. The package deal includes discounts on concert tickets and overnight stays at Shrine Mont.

What happens if it rains the evening of a concert?

Shenandoah Valley Music Festival concerts are held rain (including downpours) or shine. If you purchased lawn tickets, you may be able to upgrade them to the pavilion, space permitting. Or you may want to bring your raincoat, an umbrella or maybe even a tarp and sit on the lawn anyway! Lots of people do it. Rain should never stop you from enjoying an evening of sensational music!

Can I purchase tickets at the gate?

You can always purchase lawn tickets at the gate. Pavilion seating is limited. It’s best to purchase pavilion tickets in advance. Please note that you will be paying $4 more per ticket if you wait until the day of the concert to purchase. We strongly recommend buying your ticket online, in advance of the concert.

Are children welcome at your concerts?

Most definitely! The Festival is a wonderful event for the entire family. They do need to remain with their parents and be supervised at all times. We offer special low admission rates for children under 3-18 and  while those under 3 years old get in for free.

What should I bring to sit on if I have lawn tickets?

Blankets, low beach chairs and standard lawn chairs are all welcome. The lawn area is divided into three sections — blankets in the front, low chairs in the middle and standard lawn chairs in the back — to better accommodate everyone.

 Is there food available on site?

Shrine Mont’s dining room is open for service in the early evenings, before concerts begin. A different menu is offered every day. Reservations are required. To make reservations or to inquire about the menu, call (540) 856-2141.

Shaffer’s Barbecue, Catering and Deli sells pork and chicken barbecue and other types of sandwiches, wraps, salads and beverages.

Ice cream and baked good are also sold on site.

Can I bring my own food?

Absolutely. Picnic dinners on the lawn are always welcome and encouraged! Even if you have pavilion tickets, you may picnic on the lawn before the concert, then move into your pavilion seats once the concert begins. We ask all pavilion ticket holders picnicking on the lawn to pack up their chairs, coolers and blankets at the start of the concert and move them to a place along the fence or to the side, so those with lawn tickets can find a place to sit.

Where do I park and how much does it cost?

Festival parking is free and is available on designated areas around the historic hotel. We ask that groups arriving by bus provide us advance notice of their estimated time of arrival.

 Is the Festival’s venue handicapped accessible?

Parking for disabled patrons is available and disabled patrons can be dropped off very close to the concert area. Patrons in wheelchairs can be seated on the center aisle in the pavilion for their convenience. (Limited disabled seating is available, please let us know in advance.) A restroom is also on site.

Is it possible to get a refund or to exchange my tickets for another concert?

The Festival is unable, under any circumstances, to give you a refund or allow you to exchange your tickets. If you absolutely cannot attend a concert for which you have already purchased tickets, we suggest that you give them to someone else. If you are unable to give them away, let the Festival office know in advance, and we can count the money you spent on the tickets as a donation to the Festival, and you will receive tax credit.

Can I bring my pet to the Festival?

Pets are not allowed in the concert area. Patrons assisted by service dogs should check with gate personnel upon entering.

Can I smoke during the concert?

Smoking, vaping, or the use of any electronic smoking device  is not allowed in the concert area.

“When I call, I’ve been told the pavilion’s sold out, but when I get there, I see there are open seats. What’s up with that?”

There are certain circumstances that may cause seats to open up shortly before the start of the concert. We are usually obligated to hold a number of seats  for our sponsors and guests of the performer. Sometimes, we are not informed until the last minute that some of the seats will not be used. Once we find out which ones they are, we reopen them for purchase.

“Why can’t people get in before the posted time of gate opening? Why are the volunteers standing around chatting while we’re waiting to get inside the concert area?”

We need to keep the gates closed until the posted opening time because  the performers, staff and technical crew are still prepping for the concert and can get around more quickly and readily when the venue is empty.  Meanwhile you may see some of our volunteers milling around. They show up early so they can be ready to spring into action when people start coming through the gates. If you have a question or need help, don’t hesitate to approach them for assistance once the gates open.

“Why are the ticket prices so high?”

We try our best to keep ticket prices as low as possible. The ticket price is based on the cost of the artist and the cost of producing the concert. We are also aware of what other venues within 100 mile radius charge their patrons, and we are pretty certain that they’ll charge you the same or more to see performers of a similar caliber. Also keep in mind that we don’t charge for parking, like many venues do, and you can bring your own food and drink (adult beverages are permitted). Great, quality music costs money and our ticket income only covers only 50 percent of what it takes to run the Festival each year. As a nonprofit, we rely on grants and donations to fund the rest.

“I like to meet the artists after the show. Is it possible to attend a meet and greet with them?”

SVMF will only schedule official meet and greets at the performer’s request. Official meet and greets will be publicized and listed along with ticket information on our website.  Some artists may choose to hang around after the show and talk to patrons. In that case, SVMF will facilitate those informal opportunities at the performer’s request. While disappointing, many of our performers don’t have meet and greets due to tight touring schedules.

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